Complaints Procedure

Email hello@thepeptideguys.co.uk with the subject line "Complaint", your order number and a description of the issue. Attach photographs where relevant.

We acknowledge complaints within two working days and aim to provide a substantive response within ten working days. Where an investigation takes longer, we will tell you why and give an expected date.

If you are not satisfied with the outcome, reply asking for a review by a director of the company. Consumers retain their statutory rights and may seek independent advice from Citizens Advice.